Jemma has over 10 year experience in Account Management and Development. She is a highly motivated and focussed person with a passion for driving results through learning, coaching and development.
She started her career in the communications sector where she was a Learning Specialist responsible for the full learning cycle supporting the senior operation team, delivering blended learning interventions, measuring performance improvement and return on investment. Through her role she had the opportunity to work in the Philippines supporting the successful opening of 3 contact centres. From here Jemma grew into an Account Manager developing corporate accounts achieving over £1 million of sales in a 12 month period.
Since joining John Smith’s in July 2018 Jemma has excelled in the development of a student centric scheme creating a tailored online student engagement portal and developing bespoke book bundles that are aligned to the University’s objectives to support their students achieve academic excellence.